Relay Voice - Conversation design

Shape every route to a confident handoff.

Follow greeting, intent, clarification, and owner-review branches without placing a call.

Relay Voice workflow

Caller intent, phone number, urgency, and callback context are collected in a concise turn.

Workflow rules separate pricing, demo, scheduling, and human-help requests.

The owner receives a short summary with enough context to respond quickly.

1. Call pulse - Intent mix, callback pressure, and owner briefs at a glance.
2. Intent inbox - Filter conversations by intent, urgency, and callback readiness.
3. Conversation routes - Arrange greeting, clarification, and owner-handoff branches.
4. Replay lab - Compare clarity, interruption, and low-confidence scenarios.
5. Owner briefs - Review callback context and brief readiness.

All records and interactions stay in this browser tour and remain disconnected from customer and production systems.